• Introduction
      1. Welcome to the Kinmo PW Corporation website. In the course of providing you with the Services or access to the website, we will be collecting, using, disclosing, storing and/or processing data, including your personal data.
      2. This Privacy Policy exists to discuss how we will collect, use, disclose, store, and/or process the data we collect and receive while you are using our Services or accessing our website. We will only collect, use, disclose, store, and/or process your personal data in accordance with our Privacy Policy.
      3. It is vital for you to read and understand this Privacy Policy together with any other applicable notices we may provide on specific occasions when we are collecting, using, disclosing, and/or processing personal data about you. This is to ensure that you are fully aware of how we are using your personal data.
      4. We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be reflected on this page and material changes will be notified to you. Where permissible under local laws, your continued use of the Services, access to the Website, including placing Orders through our website, or express consent thereto, shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy. You agree that it is your responsibility to check back frequently to see any updates or changes to this Privacy Policy.
      5. This Privacy Policy applies in conjunction with other notices, contractual clauses and consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override them unless we state expressly otherwise.
  • How we will collect your data 
      1. Personal data is defined as any information about an individual, whether recorded in a material form or not and whether true or not, who can be identified from that data (whether directly or indirectly), or from that data and other data to which we have or are likely to have access.
      2. During the course of your use of the Platform and the provision of the Services, we may collect personal data about you, as follows:
        1.  Identity data, such as your name, gender, profile picture, and date of birth;
        2. Contact data, such as billing address, delivery address, email address and phone numbers;
        3. Account data, such as bank account details, bank statements, credit card details and payment details (such account data may also be collected directly by our affiliates and/or third party payment service providers);
        4. Transaction data, such as details about orders and payments, and other details of products and Services related to you;
        5. Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the website;
        6. Profile data, such as your username and password, orders related to you, your interests, preferences, feedback and survey responses;
        7. Usage data, such as information on how you use the website, products and Services or view any content on the website, including the time spent on the website, items and data searched for on the website, access times and dates, as well as websites you were visiting before you came to the website and other similar statistics;
        8. Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on the website or with third party customer service providers; and
        9. Additional information we may request you to submit for due diligence checks as required for identity verification (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Terms of Use.
      3. During the course of you accessing our website and using our services, we may receive personal data from you in the situations, as follows:
        1. When you browse our website (both mobile and web versions);
        2. When you create an account with us
        3. When you make a transaction regarding the products available on the website;
        4. When you activate or use any payment-related functions available on the website or provided by our third party service providers;
        5. When you use the chat function on the website;
        6. When you subscribe to our publications or marketing collaterals;
        7. When you log in to your account on the website or otherwise interact with us via an external service or application, ie Facebook or Google; and
        8. When you interact with us offline, including when you interact with our outsourced customer service agents.
  • What will happen to your Personal Data? 
      1. Your personal data that will be collected when you use our website or other services may be used and disclosed for the following purposes: 
        1. Processing of your orders that have been placed either through our website or through other means (Phone call, emails, etc.)
          1. To be able to properly process orders that you have submitted through our website, email, or through the phone
          2. To be able to deliver the products that you have purchased through the website, email, or through telemarketing. Your personal information may be passed to a third party (ex. Logistics) or any relevant regulatory authority (ex. customs) as to ensure the delivery of you product will make it to you; 
          3. To be able to update you on the delivery of your orders;
          4. To be able to properly and promptly provide customer support for your orders; and
          5. To be able to carry out and verify payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) regarding payments related to you and/or Services used by you. In order to carry out and to facilitate the verification of such payment transactions, your payment information, which may include your personal data, will be transferred to third parties such as our payment service providers.
        2. Providing our Services
          1. To be able to facilitate your use of our Services or access to our Website;
          2. To be able to administer your account (if any) with us;
          3. To be able display your name, username or profile on the Website, which includes any reviews and ratings that you may post;
          4. To be able to quickly respond to your queries, feedback, claims or disputes directly
        3. Marketing and Advertising
          1. To be able to provide you with the information that we believe that you may find useful or you have requested from use (granted you have opted to receive such information);
          2. To be able to send you marketing or promotional information about our products and services that will be available on our website from time to time (granted you have opted to receive such information);
          3. To be able to assist and help us conduct marketing and advertising; and
        4. Legal and Operational Purposes
          1. To be able to establish your identity in relation to fraud identification purposes;
          2. To be able to compare and verify your information with third parties in order to ensure that the information that we have received is accurate;
          3. To be able to process any complaints and feedback with regards to the content that we have uploaded on our Website;
          4. To be able to produce statistics and research for internal and statutory reporting and/or record-keeping purposes;
          5. To be able to store, host, and back up your personal data;
          6. To be able to investigate or prevent any suspected or actual violation of our Terms of Use, Privacy Policy, unlawful activity, misconduct, omission, or fraud, when using either our services or any other matter arising from your relationship with us;
          7. To be able to perform our due diligence checks;
          8. To be able to comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings, or otherwise deemed necessary by us; and
          9. Where necessary to prevent a threat to life, health or safety.
        5. Analytics, research, business and development
          1. To be able analyze and understand your user experience with the Services and our website
          2. To be able to constantly improve the layout and the content of our website for the users
          3. To be able to identify the visitors on the website;
          4. To be able to conduct and facilitate surveys, which includes carrying out research on our users’ demographics and behaviour;
          5. To be able to derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
          6. To be able to conduct data analysis, testing and research, monitoring and analysing usage and activity trends;
          7. To be able to further develop our products and services; and
          8. To be able to know our buyers better.
        6. Other
          1. Any other purpose to which your consent has been obtained; and
          2. To conduct automated decision-making processes in accordance with any of the above purposes.
      2. We may disclose your personal data to the following:
        1. Service providers (such as agents, vendors, contractors and partners) in areas such as payment services, logistics and shipping, marketing, data analytics, market or consumer research, survey, social media, customer service, installation services, information technology and website hosting; and
        2. Their service providers and related companies
      3. In disclosing your personal data to them, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as your personal data is needed to achieve the above-mentioned purposes.
      4. We may also share personal data in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we satisfy the requirements of applicable data protection law when disclosing your personal data.
      5. We may transfer or permit the transfer of your personal data outside of your jurisdiction for any of the purposes set out in this Privacy Policy. However, we will not transfer or permit any of your personal data to be transferred outside of such jurisdiction unless the transfer is in compliance with applicable laws.
      6. We may share your personal data with our third party service providers or affiliates (e.g. payment service providers) in order for them to offer services to you other than those related to your use of the Platform or our Services. Your acceptance and use of the third party service providers or our affiliate’s services shall be subject to terms and conditions as may be agreed between you and the third party service provider or our affiliate. Upon your acceptance of the third party service provider’s or our affiliate’s service offering, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data disclosed by us to such third party service provider or affiliate) shall be subject to the applicable privacy policy of the third party service provider or our affiliate, which shall be the data controller of such data. You agree that any queries or complaints relating to your acceptance or use of the third party service providers or our affiliate’s services shall be directed to the party named in the applicable privacy policy.
  • Withdrawal of Consent to Continued Use, Disclosure, Storing and/or Processing of Personal Data
      1. You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting us using the contact details below, subject to the conditions and/or limitations imposed by applicable laws or regulations.
      2. Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
      3. You may unsubscribe from receiving marketing information at any time in our mobile application settings or by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies.
  • Updating Your Personal Data
      1. It is important that the personal data you provide to us is accurate and complete for you to continue using our website and services. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.
      2. You can update your personal data anytime by accessing your account on the website.
      3. We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
  • Accessing and Correcting Your Personal Data
      1. You may request information about your personal data which we have collected, or enquire about the ways in which your personal data may have been used, disclosed, stored or processed by us via the personal account information setting on our website or by contacting us using the contact details below. You may also request correction of any error or omission in your personal data which we have collected in the same way. In order to facilitate processing of your request, it may be necessary for us to request further information relating to your request. Where permissible under law, we may refuse such correction requests if deemed vexatious or unreasonable.
      2. Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.
  • Security of Your Personal Data
      1. To safeguard your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as:
        1. Restricting access to personal data to individuals who require access;
        2. Maintaining technology products to prevent unauthorised computer access;
        3. Using 128-bit SSL (secure sockets layer) encryption technology when processing your financial details; 
        4. implementing other security measures as required by applicable law.
      2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
  • Retention of Personal Data
      1. We will only retain your personal data for as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected.
      2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
  • Minors
      1. The Kinmo PW Corporation does not sell products to minors (which is to be determined based on the applicable law), nor does it intend to provide any of the Services or the use of the website to minors. We do not knowingly collect any personal data relating to minors.
      2. You hereby confirm and warrant that you are above the age of minority and you are capable of understanding and accepting the terms of this Privacy Policy. If you are a minor, you may access our website only with the involvement of a parent or legal guardian.
      3. As a parent or legal guardian, please do not allow minors under your care to submit personal data to Kinmo PW. In the event that such personal data of a minor is disclosed to Kinmo PW, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.
      4. We will not be responsible for any unauthorised use of the Services on the website by yourself, users who act on your behalf or any unauthorised users. It is your responsibility to make your own informed decisions about the use of the Services on the website and take necessary steps to prevent any misuse of the Services on the website.
  • Collection of Computer Data
      1. We or our authorised service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Services or access of the website.
      2. When you visit the website through your computer, mobile device, or any other device with Internet connectivity, our company servers will automatically record data that your browser sends whenever you visit a website, such as the technical data and usage data outlined in Section 2 above.
      3. This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide, as well as to help us to personalise the content to match your preferred interests more quickly.
      4. Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognise a particular device or browser. Web beacons are small graphic images that may be included on our Services and the website. They allow us to count users who have viewed our page.
      5. You may be able to manage and delete cookies through your browser or device settings. However, certain cookies are required to enable core functionality (such as adding items to your shopping basket), so please note that changing and deleting cookies may affect the functionality available on the website or through our Services.
  • Third Party Sites/Cookies
      1. The Platform may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.
  • Questions, Feedback, Concerns, Suggestions or Complaints
    1. If you have any questions on personal data protection or data privacy, please refer to our list of frequently asked questions on data protection / privacy.